Terms & Conditions

Newark Flooring Terms and Conditions

By purchasing from Newark Flooring, the customer agrees to the following terms and conditions.

Returns

Returns are accepted within 15 days of the purchase date. After 15 days, any approved return will be subject to a 20% restocking fee. Returned materials must be unused, uninstalled, and in original packaging. Returned items that are damaged, altered, or not in resellable condition may be refused.

Non-Returnable Items

No returns, refunds, or exchanges are accepted on special order items, cabinets, or countertops. All sales of these items are final.

Refunds

Approved refunds will be issued in the original form of payment. Shipping and delivery charges are non refundable.

Delivery and Pickup Responsibility

Customers are responsible for inspecting all materials at the time of pickup or delivery. Once the delivery is signed, the customer accepts the load as is. Newark Flooring is not responsible for damage, shortages, or defects reported after delivery confirmation.

Material Inspection

It is the customer’s responsibility to inspect the material before installation. Newark Flooring is not responsible for labor costs, installation costs, or replacement once the material has been installed.

Storage

Materials should be stored in a dry, climate-controlled environment before installation. Newark Flooring is not responsible for damage caused by improper storage.

Color and Variation

Natural variations in color, texture, grain, and shade are inherent to flooring products and are not considered defects.

Order Accuracy

Customers are responsible for verifying quantities, colors, and product details before placing an order. Changes or cancellations may not be possible once an order is processed.

Special Orders

Special order lead times are estimates and not guaranteed. Delays caused by manufacturers, shipping, or supply chain issues are not the responsibility of Newark Flooring.

Damages and Claims

Any damage claims must be reported immediately at the time of delivery or pickup. Claims reported after acceptance will not be honored.

Installation

Improper installation voids any manufacturer's warranty. Newark Flooring is not responsible for installation errors.

Warranty

All products are subject to manufacturer warranties only. Newark Flooring does not provide additional warranties beyond those offered by the manufacturer.

Pricing

Prices are subject to change without notice. Quotes are valid only for the time specified on the quote.

Limitation of Liability

Newark Flooring’s liability is limited to the cost of the materials purchased. Under no circumstances will Newark Flooring be responsible for incidental or consequential damages.

Acceptance of Terms

Placing an order or signing for delivery confirms acceptance of these terms and conditions.